How Can We Help You Today?
Welcome to the ConnectFlow Technologies Support Center. Our goal is to provide you with quick, comprehensive access to the resources you need to effectively manage your hospitality operations using our innovative software solutions. Whether you're looking for step-by-step guides, answers to common questions, or need to connect directly with our expert support team, you've come to the right place. We are committed to ensuring your experience with ConnectFlow products is seamless and successful.
Explore Our Knowledge Base
Dive into our comprehensive collection of articles, guides, and documentation designed to help you master ConnectFlow solutions. We cover everything from initial setup to advanced features and troubleshooting common issues. Find the detailed information you need, organized into logical categories for easy navigation.
Getting Started
Ready to begin your journey with ConnectFlow? This section provides step-by-step instructions for setting up your account, completing the initial configuration, and performing essential first tasks to get your hospitality business connected quickly and efficiently. Follow our guides for a smooth onboarding experience.
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Channel Manager
Manage your online distribution channels effortlessly. This category covers everything related to connecting your property to various online travel agencies (OTAs), mapping your rates and availability, understanding updates, and troubleshooting common connectivity challenges to ensure seamless room distribution.
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Booking Engine
Maximize direct bookings through your own website. Find articles on setting up and customizing your ConnectFlow booking engine, integrating payment gateways for secure transactions, managing booking rules, and handling reservations made directly through your site. Optimize your direct channel strategy.
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Integrations
ConnectFlow seamlessly integrates with a variety of Property Management Systems (PMS), Central Reservation Systems (CRS), and other third-party applications. This section provides detailed guides on setting up and managing these crucial integrations, along with troubleshooting tips for common data flow or connection issues.
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Account & Billing
Find answers to all your questions regarding your ConnectFlow account subscription, managing user access, understanding and paying invoices, and updating your billing information. We aim for full transparency in your service management.
View Articles →Helpful Downloads
Access essential guides and checklists you can keep handy for quick reference. Download our comprehensive setup guide or the integration troubleshooting checklist to streamline your processes.
Frequently Asked Questions
Find quick answers to the most common questions our users have. If you don't see your question answered here, please explore our knowledge base or contact our support team directly for personalized assistance.
How do I reset my password?
To reset your password, please visit the ConnectFlow login page. Below the login fields, you will see a "Forgot Password?" link. Click on this link, enter the email address associated with your account, and follow the instructions sent to your email inbox. Remember to check your spam or junk folder if you don't receive the email within a few minutes.
Which OTAs do you integrate with?
ConnectFlow Technologies is committed to providing extensive connectivity options for our users. We integrate with a wide variety of popular global Online Travel Agencies (OTAs) such as Booking.com, Expedia, Airbnb, as well as numerous regional and niche platforms. For a comprehensive, up-to-date list of all our supported integrations, please refer to the dedicated Integrations section within our Knowledge Base.
How can I update my billing information?
You can manage and update your billing information directly within your ConnectFlow account dashboard. Navigate to your account settings, and you should find a dedicated 'Billing' tab or section. Here you can update payment methods, view past invoices, and manage your subscription details. If you encounter any difficulties accessing or modifying this information, please do not hesitate to contact our support team for assistance.
Is there a setup fee?
Our pricing structure is designed to be flexible and cater to the unique needs of different hospitality businesses, from small guesthouses to larger hotels. While some plans may include a nominal setup fee depending on the complexity of the initial configuration or specific customizations required, many do not. We encourage you to review our detailed pricing page [Link to Pricing Page, if applicable, or remove this sentence] or contact our sales team directly to discuss your specific requirements and receive a precise quote tailored to your property.
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Your feedback is invaluable in helping us enhance our support resources and services. Please take a moment to share your experience or suggest topics for our knowledge base and FAQs.
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Get In Touch With Support
Our dedicated support team is available to assist you with any issues or questions you may have regarding your ConnectFlow software. We strive to provide timely and effective help to keep your business running smoothly.
Other Ways to Reach Us
While submitting a ticket is often the fastest way to get detailed assistance, you can also reach us through other channels:
Email Support
Office Address
ConnectFlow Technologies
Graslei, 45 Floor 3
9000 Ghent, Belgium
Support Hours
Monday - Friday, 9:00 AM - 5:00 PM CET
Live Chat
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Submit a Support Ticket
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